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Overview
Quick and correct answers to any problem guarantee the production continuity and a high machine up time. Although the delivered machine manuals provide answers to any question, sometimes it is important to talk to a specialist. But how to explain by phone what the problem is? The Remote Support Software is the solution!
- Online help
- Quick response time
- Simple problem description
- Save service travel cost and expenses
- Higher system up time
- Secure internet connection
- Picture Transfer
 | Life transmission of the machine’s screen to the supporter and of the supporter’s mouse pointer back to the machine | |
 | The Remote Support Software "Netviewer" is secure. It is certified even for financial institutes. |
System Description
Remote support uses the technology from netviewer.de. The remote supporter is connected to the customer’s machine via the internet. The computer screen of themachine is transmitted in real time to the supporter’s PC. With a special mouse pointer, the remote supporter guides the customer through the program and follow life
what is happening on the machine.
The supporter is additionally connected by phone for the direct communication with the customer. Via the remote support link software or file download is simple. Complicated FTP file transfers are not required.
Remote support is the solution for a quick and save machine support. No travel expenses and no more waiting for the service engineer!
Remote support works with a secure internet link between the customer and the supporter. Banks and finance institutes use the same system for their worldwide support.
Data Security
The link between the customer and remote support is save in both directions. Both parties allow access only to specified files or folders. Data safety is provided even ifthe internet connection is through a company network.
Operator Safety
For Remote Support the safety of the machine operator is a top priority. Therefore, the supporter can not operate the machine directly. This is to prevent from machine damage and injuries.System Requirements
- Internet connection
- Min. 57k modem, high speed internet connection is recommended
- Phone line
- Digital camera (recommended)
Application
Remote support is installed on all computer controlled machines.- All pick+place machines
- All dispensing machines
- Reflow oven with RO-CONTROL
- Fully automatic printers
Ordering Information
| Order Number | Description |
| RS-00 | *Free remote support license (duringwarranty) |
| RS-01 | Remote Support customer license(validity: one year, one production line) |
| RS-02 | Remote Support central software (forrepresentatives and service organisations only) |
Remote Support
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